Information Systems Operations

To deliver the Information Services and provide support.

• Handle Request for Service
• Handle Incident
• Resolve Problems
• Deliver Standard Services
• Deliver Custom (Bespoke) Services
• Perform Backup Activities
• Perform Maintenance Activities
• Add new services

• Incident / Problem Manager
• Request Handler
• Operations Specialist

A team contributes to the operation of current Information System Services or a team supports the launch of new or revised Information System products and / or services.

• Service Delivery (according to SLA)
• Incidents
• Problems Resolved
• Backup Sets
• Maintained Systems
• Updated Software
• Updated Configuration Items

• Operations Manager
• Managers within IT organizations

This process links to the following Best Practice, External Standards and Product Standards. Links to other processes that this process may start are also indicated.