Warranty

Process Design Pattern

Purpose

To identify the problem, correct the problem and return a product back to the customer.

Outcomes

 

Activities

  • Log as potential warranty problem
  • Check product is in warranty period
  • Identify the root cause of the problem
  • Arrange for solution
  • Provide the solution
  • Close the warranty

Roles

  • Assigned Investigator
  • Authorizer
  • Customer

Entry Criteria

A team needs to provide product / service warranty support internally or externally.

Objects

  • Root Cause,
  • Product: [Replaced] or [Repaired]

Process Owner

Support Manager

References

This process links to the following Best Practice, External Standards and Product Standards. Links to other processes that this process may start are also indicated.

External Standards

ISO 9001:2015 Quality Management Systems: Requirements