Business Management
Process Design Pattern
Purpose
To establish and implement an organizational capability to deliver a set of Products and / or Services.
Outcomes
Activities
- Establish customer / market needs
- Invokes Marketing
- Create an initial Business Plan to satisfy this need
- Identify a program or project team to innovate, develop and launch the products and services
- Invokes Programme Management or Project Management
- Uses Product Development Lifecycle
- Monitor performance of the products and services
- Retire Product and / or Service
- Establish a Business Continuity Plan
Roles
- Business Manager
- Product Manager
- Cross-Functional Team Managers
- Operation Managers.
Entry Criteria
A team has been established with a need to establish an organization to plan, manage and deliver a one or more products and services.
Objects
- Product / Service Business Unit,
- Business Unit Plan,
- Product and / or Service Catalog Entries,
- Service Level Agreements, Operational Level Agreements.
- Business Continuity Plan
Process Owner
Person from Planning Office with Support from Finance or working as a Business Unit Manager.
References
This process links to the following Best Practice, External Standards and Product Standards. Links to other processes that this process may start are also indicated.
External Standards
ISO 9001:2015 Quality Management Systems: Requirements
Book References
Business Model Generation, Alexander Osterwalder and Yves Pigneur
Exploring Strategy, Gerry Johnson and Richard Whittington and Kevan Scholes
Initiates